CONTACT US

We’re here to help.

Whether you have a question about a product, need help with an existing order, or would like assistance with shipping, returns, or delivery, please feel free to contact us.

CUSTOMER SUPPORT

Email: support@evermantel.com

If your question is about an existing order, please include your order number and the email address used when placing the order. This will help us locate your order and assist you more quickly.

For damaged, defective, or incorrect items, please also include clear photos of the product and packaging when possible.

SHIPPING & TRACKING

If you are checking the status of an order, you can first visit our Track Order page using the tracking information provided in your shipping confirmation email.

If your tracking has not updated for an extended period or you need additional assistance, please contact our customer support team.

RETURNS & REFUNDS

For return or refund requests, please contact us before sending any item back.

You can review our complete Returns & Refunds policy for information about eligibility, return instructions, and refund processing.

RESPONSE TIME

Our customer support team will respond as soon as possible during business days.

During peak seasons or promotional periods, response times may occasionally be slightly longer.

Thank you for choosing Jejrelop.