RETURNS & REFUNDS

RETURNS & REFUNDS

We want you to feel confident shopping with Jejrelop. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

30-DAY RETURN WINDOW

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be unused, undamaged, and returned in its original condition and packaging.

HOW TO REQUEST A RETURN

Please contact us through our Contact Us page before sending any item back.

Please include your order number, the name and email address used for your order, and the reason for your return. If the item arrived damaged, defective, or incorrect, please also provide clear photos of the item and packaging.

Once your return request has been approved, we will provide you with the appropriate return instructions and return address.

Please do not send products back without prior authorization.

RETURN SHIPPING

For returns due to a change of mind, personal preference, or other non-defective reasons, customers are responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review the issue and provide an appropriate replacement, refund, or other resolution at no additional cost to you.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide clear photos of the product, the damaged or incorrect area, the shipping packaging, and the shipping label when applicable.

We will review your request and work with you to resolve the issue as quickly as possible.

REFUNDS

Once your approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

NON-RETURNABLE ITEMS

We cannot accept returns for items that have been used, altered, damaged after delivery, returned incomplete, or sent back without prior authorization.

Gift cards and items clearly marked as final sale at the time of purchase are also non-returnable.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible.

Orders can only be changed or canceled before fulfillment has begun. Once an order has been processed or shipped, it can no longer be canceled and will need to follow our standard return process.

CONTACT US

If you have any questions regarding a return or refund, please contact us through the Contact Us page on our website.