SHIPPING POLICY
Thank you for shopping with Jejrelop. We work to process and deliver every order as efficiently as possible. Please review the information below for details about order processing, shipping, tracking, and delivery.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Please note that weekends and public holidays are not included in processing times.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
ESTIMATED DELIVERY TIME
Most orders typically arrive within 10–15 business days after shipment.
Delivery times may vary depending on the destination, shipping carrier, local delivery conditions, and other circumstances outside our control.
Please note that the 10–15 business day delivery timeframe is an estimate and does not include order processing time.
During peak holiday periods, severe weather, carrier disruptions, customs processing, or other unexpected circumstances, delivery may occasionally take longer.
SHIPPING COSTS
Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
If your order qualifies for a free shipping promotion, the applicable shipping discount will be automatically applied according to the terms displayed on our website.
TRACKING YOUR ORDER
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.
Please allow some time for the carrier's tracking system to update after your order has been shipped.
You can also visit our Track Order page to check the latest status of your shipment.
MULTIPLE PACKAGES
In some cases, items from the same order may be shipped separately.
If your order is divided into multiple packages, you may receive separate tracking information for each shipment.
You will not be charged additional shipping fees simply because your order is shipped in multiple packages.
SHIPPING ADDRESS
Please make sure your shipping address is complete and accurate before placing your order.
Jejrelop is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
We will do our best to update the address before fulfillment begins. However, we cannot guarantee that an address can be changed once an order has been processed or shipped.
DELIVERY DELAYS
Although most orders are delivered within the estimated timeframe, occasional delays may occur due to carrier disruptions, severe weather, peak holiday periods, customs processing, or other circumstances outside our control.
If your tracking information has not been updated for an extended period or your package appears to be significantly delayed, please contact us through our Contact Us page and we will assist you.
LOST PACKAGES
If your tracking information indicates a delivery problem or your package appears to be lost in transit, please contact us as soon as possible.
We will review the tracking information and work with the shipping carrier when necessary to help determine the appropriate resolution.
DAMAGED PACKAGES
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide clear photos of:
• The damaged item
• The shipping packaging
• The shipping label, when applicable
We will review the issue and work with you to provide an appropriate resolution.
CUSTOMS, DUTIES & TAXES
Depending on the destination and applicable local regulations, customs duties, import taxes, or other fees may apply.
Any applicable charges and responsibilities will be handled according to the shipping terms presented to you during checkout.
CONTACT US
If you have any questions regarding shipping, tracking, or delivery, please contact us through the Contact Us page on our website.