FAQ

ORDERING

Do I need an account to place an order?

No. You can place an order as a guest. Creating an account may make it easier to view your order information and manage future purchases.

What if I entered the wrong email address?

Please contact us as soon as possible through our Contact Us page. If your order has not yet been processed, we will do our best to update your information.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order.

Orders can only be changed or canceled before fulfillment has begun. Once an order has been processed or shipped, it can no longer be canceled and will need to follow our standard return process.

Can I change my shipping address after placing an order?

If you entered an incorrect shipping address, please contact us as soon as possible.

We will do our best to update your address before fulfillment begins. However, we cannot guarantee that changes can be made once an order has been processed or shipped.

SHIPPING & DELIVERY

How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Weekends and public holidays are not included in processing times.

How long does shipping take?

Most orders typically arrive within 10–15 business days after shipment.

Delivery times may occasionally be affected by carrier delays, severe weather, peak holiday periods, customs processing, or other circumstances outside our control.

Where does my order ship from?

We work with fulfillment partners to process and ship orders efficiently.

The fulfillment location may vary depending on the product, inventory availability, and destination.

Can my order arrive in multiple packages?

Yes. In some cases, items from the same order may be shipped separately.

If this happens, you may receive separate tracking information for each package. You will not be charged additional shipping fees simply because your order is shipped in multiple packages.

How can I track my order?

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email with your tracking number or tracking link.

You can also visit our Track Order page to check the latest status of your shipment.

Why hasn't my tracking information updated?

Tracking information may take some time to update after shipment.

If your tracking has not been updated for an extended period or your package appears significantly delayed, please contact us through our Contact Us page for assistance.

What should I do if my package appears to be lost?

Please contact us if your tracking information indicates a delivery problem or your package appears to be lost in transit.

We will review the tracking information and work with the shipping carrier when necessary to determine the appropriate resolution.

RETURNS & REFUNDS

What is your return policy?

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and returned in its original condition and packaging.

How do I request a return?

Please contact us through our Contact Us page before sending any item back.

Include your order number, the name and email address used for your order, and the reason for your return.

Once your return request has been approved, we will provide the appropriate return instructions.

Please do not send products back without prior authorization.

Who pays for return shipping?

For returns due to a change of mind, personal preference, or other non-defective reasons, customers are responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate resolution at no additional cost to you.

What if my item arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery.

Provide clear photos of the product, the damaged or incorrect area, the shipping packaging, and the shipping label when applicable.

We will review the issue and work with you to provide an appropriate replacement, refund, or other resolution.

When will I receive my refund?

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

CUSTOMS, DUTIES & TAXES

Will I have to pay customs duties or import taxes?

Depending on the destination and applicable local regulations, customs duties, import taxes, or other fees may apply.

Any applicable charges and responsibilities will be handled according to the shipping terms presented to you during checkout.

CONTACT & SUPPORT

How can I contact EverMantel?

If you have questions about your order, shipping, returns, or our products, please contact us through the Contact Us page on our website.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.